FAQ

Roy, Morissette & Associés Inc.

Technical Answers About Your Rights and Your Insurance Claims

  • What Is a Public Adjuster?

    Unlike the adjuster appointed by your insurance company, who protects the company's costs, a public adjuster defends your rights exclusively. Our mandate is to quantify your actual losses in order to negotiate the maximum compensation provided for in your contract.

  • How Are Your Fees Calculated?

    Our fees are entirely tied to the final outcome of your file. We charge no fees to open your file. Our firm collects a percentage only when you receive your compensation cheque from the insurer.

  • How Long Does the First Consultation Meeting Last?

    The first informational meeting lasts about two hours. This initial analysis is entirely free, confidential, and with no obligation on your part. It allows us to review your written coverage and provide a clear diagnosis of the damage.

  • Can the Insurer Impose Its Own Contractor on Me?

    No. As a policyholder in Quebec, you retain the absolute right to choose the professionals and general contractors responsible for rebuilding your building. We validate the scope of work before construction to avoid surprises.

  • What Does a Residential Contents Appraisal Involve?

    Our appraisers carry out a meticulous count of your property, room by room, averaging 4,000 to 6,000 items per file. We document the new replacement value of each item to withstand cuts by the insurance company.

  • How Do You Handle Commercial Business Interruption Losses?

    We analyze your past financial statements to quantify the actual loss of income during the business interruption. Our experts factor in ongoing fixed costs and the budgets required to retain your key employees.

  • What Are Your Official Professional Certifications?

    Our firm is registered with the Autorité des marchés financiers under licence No. 502469. Our professionals are certified members of the Chambre de l'assurance de dommages (ChAD), the OTPQ, and the Association des estimateurs et évaluateurs agréés (AÉECQ).

  • What Is the Geographic Scope of Your Services?

    Our experts travel throughout the province to handle your complex claims, in all 17 administrative regions of Quebec.

  • Do You Count Your Working Hours per File?

    No, our commitment is to provide comprehensive support with no time restrictions. We devote all the energy needed to analyzing and negotiating your insurance claim, regardless of the number of hours required for the settlement.

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